Frequently Asked Questions

Your Questions Answered

Albert & Merlin is here to make your jewellery buying process a pleasure. Explore some of the most frequently asked questions that come our way and get all the information you need to make the perfect purchase.

How do I look after my Albert & Merlin jewellery?

We carry 9ct real gold, Italian-made jewellery pieces which require very little maintenance. Gold is durable and won’t tarnish so you can wear it while you exercise or shower. It’s meant to be worn and never taken off.
We recommend you periodically clean and polish your jewellery in warm water and mild detergent to maintain its shine. Use a soft brush to dislodge any pieces of dirt that may be stuck to the piece. Use a soft, lint-free cloth to polish your item and keep it lustrous.
Your jewellery should be stored individually in its original packaging in a cool, dry place out of direct sunlight to prevent it from being scratched and tangled.

How are your prices lower than other jewellers?

Albert & Merlin operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores.

Where is your store located?

We do not currently have a physical store to avoid many unnecessary costs so that we can continue to deliver the hottest designs at the best possible prices, we are online only. Nevertheless, we are Australian-based company.

Who do you contact if I have any questions?

When you are shopping on albertandmerlin.com, you are guaranteed great client care. You may contact us through our e-mail client care page or by calling us at +61 451 155 584. A representative will be on hand to assist you Monday to Friday. Our hours of operation are from 9:00am - 5:00pm.

What is your return policy?

Please see the Return policy section.